Privacy Policy
Last updated: October 2026
1. Overview
LockSprint (https://locksprint.co.uk) operates an on-demand marketplace platform connecting customers in Greater London with verified independent locksmith professionals. This policy outlines how personal data is collected, processed, and safeguarded under the UK Data Protection Act 2018 and UK GDPR.
2. Information We Collect
We collect information necessary to fulfill locksmith service enquiries, including:
- Customer contact details: Full name, mobile telephone number, email address.
- Service location details: Postcode, street address, and property access information.
- Service specifications: Lock type, door description, and problem descriptions.
- Technical and campaign identifiers: Referral source, Google Ads identifiers (gclid) where consent is granted.
3. How We Use Your Information
Information collected through our booking wizard is used exclusively to facilitate your locksmith service request, communicate dispatch updates, notify participating locksmith partners covering your area, and provide customer support.
We maintain separate and explicit consent for optional marketing communications. Your consent for operational booking messages is never treated as automatic consent for marketing.
4. Data Sharing with Independent Locksmith Partners
To complete a service, customer contact and location details are securely shared with the assigned vetted independent locksmith. Locksmith partners are independent data controllers responsible for handling information in compliance with UK privacy standards.
5. Contact Us
For privacy requests, data access, or rectification, please contact our Data Compliance team at support@locksprint.co.uk.